Too good to be true?

#0 - June 16, 2010, 6:58 a.m.
Blizzard Post
My account was recently restored about 2 days after sending an email about my compromise. This seems like a very speedy restore considering most people are talking about at least a 10 day wait for the process. I have not recieved any email from Blizzard since reporting the compromise so I would like to know if I should assume the full restore means that their investigation is complete and I am free to start playing again. I would really like to thank Blizzard for what they have done for me and this post is in now way a complaint. This was absolutely amazing response time and service!
#4 - June 16, 2010, 7:28 a.m.
Blizzard Post
Q u o t e:
My account was recently restored about 2 days after sending an email about my compromise. This seems like a very speedy restore considering most people are talking about at least a 10 day wait for the process. I have not recieved any email from Blizzard since reporting the compromise so I would like to know if I should assume the full restore means that their investigation is complete and I am free to start playing again. I would really like to thank Blizzard for what they have done for me and this post is in now way a complaint. This was absolutely amazing response time and service!


Glad we could be of service, Slim. Investigations for the most part are taking about 10 days at the moment, yours happened to be one that was fairly straight-forward and this was worked when your transfers were looked into.

Not all compromises are created equal - some aren't quite as investigation intensive :)

Now, in the meantime, did you find the source of this? If not, the chances it will happen again are very high. They just absolutely love to hit accounts again that have had restorations done when they can.

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109