I think my account's been hacked

#0 - June 15, 2010, 8:30 p.m.
Blizzard Post
I haven't been playing on WoW for 2 years now, and when I just spontaneously want to log onto my WoW account, I can't! There's an authenticator on it, and even if the authenticator is taken off, i haven't recharged the account in months, so I should'nt have my account online anyway. I never owned an authenticator in the first place, so im wondering if my account's been hacked and if Blizz can help me in anyway possible?
#2 - June 15, 2010, 8:49 p.m.
Blizzard Post
Q u o t e:
I haven't been playing on WoW for 2 years now, and when I just spontaneously want to log onto my WoW account, I can't! There's an authenticator on it, and even if the authenticator is taken off, i haven't recharged the account in months, so I should'nt have my account online anyway. I never owned an authenticator in the first place, so im wondering if my account's been hacked and if Blizz can help me in anyway possible?


Little doubt about that. If you didn't add an authenticator, someone did.

You need to start with account recovery and Billing on this. When you contact them, make sure all the information on the account is accurate and up to date as well.

In the meantime, I'd do full systems scans and make sure your email is also secure. They got your information somehow - how is vital to preventing a recurrence.

-------------------------

If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.