Unable to ginvite upgraded trial account

#0 - June 15, 2010, 12:36 a.m.

I have a friend who first tried a trial account, then upgraded it to a paid account. The 72 hour waiting period has passed (last night) and we are still unable to invite him to guild, give him items, etc. Did we miss a step? He hasn't received an email from Blizzard that his account has been upgraded yet.

Alternatively, is there a post someone could link that details the process step-by-step so we can get this resolved? Thanks.

Auryk

#11 - June 15, 2010, 3:12 a.m.

I spoke to your friend in-game, Foulwind, and am testing something out with him right now. If you see this Leviastan, I do show your account as having been successfully upgraded, and I have done what I needed to, please feel free to log in again at this time.

I’ll meet you there. :0)

Auryk

#16 - June 16, 2010, 11:06 p.m.

Q u o t e:
Update, we finally got Leviastan into the guild today, whew!

Just curious, Auryk, was that something you were able to fix? Or was there some time restriction that we were unaware of? Was there some step in the process that we did wrong or was it something with the account management systems? I'd like to know so we can avoid it in the future if possible.

I do appreciate you taking the time to talk to Leviastan in game and helping us resolve this issue!

From all of the information that I gathered, and I spoke with Billing & Account Services in length regarding this issue, it was nothing done "incorrectly" on his end. While I am unsure if there were flagging that they-Billing-altered or if it was a matter of an unusual length of time I do not know fully.

Sorry for the delay in response, Foulwind, I was not in the office yesterday. I am happy to hear that all of the restrictions have finally been removed from Leviastan's account , though, and that you were able to get him into the guild.