Atten GM"s: I've been hacked

#0 - June 14, 2010, 11:01 p.m.

I went to log into my account today and found that I was asked to put in a authenticator code, but I don't have a authenticator. Then I read on my guild website that one of my toons was selling epic gems at low prices in trade. So I need the authenticator on my account removed and account restored to its original state by today.

Vrakthris

#14 - June 15, 2010, 12:13 a.m.

Q u o t e:
So I need the authenticator on my account removed and account restored to its original state by today.

I understand your desire to get this matter resolved immediately, Shalbriri, unfortunately there are people who require assistance that are in front of you in queue.

If you haven't done so already please contact our Billing and Account Services department to have the maliciously applied authenticator removed.

You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) 7AM-8PM (PST/PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.

More information on compromises can be found in the following thread.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Queue times are currently around 8-10 days, you will be contacted with the results of your investigation via your registered e-mail address.