Being hacked right now

#0 - June 11, 2010, 8:34 p.m.
Blizzard Post
Well as the topic suggests i am being hacked atm .. my account has had an authenticator attached that i obviously didnt do ... my friend rang me and told about someone being on my account which is odd because my account hasnt been active in months dont know how else to put it ... help plz!

Im not sure how i am able to sign into the forums .. unless they have some sort of delay or something with the authenticator attachment.
#1 - June 11, 2010, 8:45 p.m.
Blizzard Post
Q u o t e:
Well as the topic suggests i am being hacked atm .. my account has had an authenticator attached that i obviously didnt do ... my friend rang me and told about someone being on my account which is odd because my account hasnt been active in months dont know how else to put it ... help plz!

Im not sure how i am able to sign into the forums .. unless they have some sort of delay or something with the authenticator attachment.


Do you have access to the email registered to that account, Icy? You need to check it for some instructions.

They reactivated this, that's also something that needs considered here - very likely a stolen credit card.

I realize you haven't played for awhile and thought this account inactive, but it has been compromised. I'd highly recommend following all the steps associated with a normal compromise and getting this sorted out NOW. If you wish to return in the future, you'll want your account as whole as possible and the sooner a compromise is reported the better chance that will have.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]
    Players in Australia should call 1-800-041-378
    Players in Singapore should call 800-2549-9273
    Players in Chile should call 1230-020-5554
    Players in Mexico should call 001-888-578-7628
    Players in Argentina should call 0800-333-0778
    All other international players should call: (949) 955-0283


Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.
#3 - June 11, 2010, 9:16 a.m.
Blizzard Post
Q u o t e:
i have already tried ringing the Australian 1 800 number but it isn't available. if i try the American number will i be charged international rates? i am also in the process of doing full system scans.
i also checked my emails and apart from 2 fake emails from a blizzard.com sender i have no other email.


You can use the Australian number, but all those go into the same offices, they are all on Pacific Time.