#0 - June 16, 2010, 8:35 p.m.
If you are experiencing an issue with a different paid character service—like a Character Transfer, for example—please contact Account Services (http://us.blizzard.com/support/article/contactbilling). If you are experiencing an issue with a Character Faction Change, but are instead receiving the message "You cannot log in until the character update process you recently initiated is complete," please refer to your account's registered email address, as further instructions to have the character unlocked will be provided there.
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Greetings, all—
We are currently investigating an issue that is preventing a select number of Faction Changes from completing. While this issue will not prohibit a character from being customized at the character select screen, it will cause the process to hang at "Updating Faction" and, in many cases, create a duplicate unarmored character on the same realm.
While we do not have an estimate for when this issue will be resolved, we will provide updates in this thread as they become available. Additionally, we ask that if you are affected by this issue to please reply to this thread with the following information:
- Character name:
Current realm:
Source realm (if different from current realm):
Date and approximate time that your Faction Change was initiated:
Please use the above format, as it will help us better collect and organize your information. Also, to ensure that this thread remains on-topic and easy to read, we encourage you to refrain from posting additional or unrelated comments. If you wish to discuss this matter casually, please feel free to post constructively here: http://forums.worldofwarcraft.com/thread.html?topicId=25399852163&sid=1
Thank you!