You cannot log in until the character update

Q u o t e:
My character has been locked recently, i did request a character transfer before 1 week ago, its fine after the character transfer finished, but its locked on last Monday, I've got no idea what I can do now. Can u give me a help with it?
Account: <removed>
Orginal realm: Illidan
Target realm: Barthilas
Character name: Clrerk
Transaction ID: MBCBRJ
If the problem is I need to pay it again, plz give me a way to pay!!

I believe yesterday this was pending - if memory serves.

Today, this is locked. This was done purposefully for your protection, something raised some suspicion that this may not have been an intentional transfer.

You'll want to contact Billing on this at this point.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
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Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Q u o t e:
I have sent a email to Billing services, but the replay has nothing about to slove the problem. Do I really need to phone them as well??

Was the reply issue specific, or was it an auto response simply acknowledging your email?

Q u o t e:
it was said about credit card problem and how to use credit card pay correctly, but nothing about my character and how to slove the problem!

Well looking here, that's is what your email was saying happened.

This was locked because the transfer was done from a potentially malicious location.

I'd still recommend giving Billing a call on this and actually speak to someone.

Q u o t e:
Nothing will probably be done about your character lock. I had a toon locked on May 30th, and I can't even get anyone to talk to me about it. Of course, I blue responded to your threads, I didn't get a single response to any 4 of my threads I made over a week, so... you are already ahead of me.

I'd recommend you call Billing as well, Big.

This was in fact locked due to it's proximity to your compromise. If this was done by you, Billing would be the way to go. If it was in fact part of the compromise, you can followup at [email protected] and asked this be looked into further.

Q u o t e:
Pretty sure it's safe at that time, cuz I was in Australian and I told my parents to help me to pay for this, and they are in China when they pay the money

Ahhh, well, that could indeed explain this. That is what I'd explain to Billing. Phone would be best.

Q u o t e:
I have phoned to Australian number for thousand times, but no one answer the phone, or its busy, and I have class every day, i dont have time to wait at 12 PM and calling the services number. that's the problem. And the Singapore one isn't a availible number, so that my friend in there can't calling it for me

You'd have to be the one to call anyway. Let me see if that is your only option here. Give me a few.

Q u o t e:
As u can see, my English is not good at all, probably im not be able to speek to someone on telephone, so, I want to let my friend in Singapore instead of me, if u can slove this problem in other way instead of telephone, its will be easy.

Well, when a player calls in, it needs to be the player.

Here is what I've managed to get arranged for you.

We can't do anything right now, the realms are down for maintenance. When they come back after maintenance, we are going to roll this back. You'll need to redo the transaction - nothing should have been billed.

Please, if at all possible, do this from your normal play location. That is why this was locked, from our end, it looked like you were compromised and we were trying to protect your character.

Q u o t e:
Do u mean tomorrow the character will be replace to my original realm, if it is, i can paid the transfer again in my location by my credit card.

The last change should be reversed, yes.