Well still nothing was said

#0 - June 14, 2010, 10:38 p.m.

i got to talk with blizzard on the phone and i was told they fixed the key that was put on it i changed my email to account and such .. and now i didnt hear a single word from them about my account being unbanned >? nothing about my items being restored. my priest is still on bleeding hollow instead of boulderfirst.. i mean it takes days to allow me to actually log into game with my own account and at least enjoy what i can ? why cant my account be unbanned as i was not doing any wrong r ight away..

and i was asked waht i use to scan my pc its spyware doctor

and i dont remember when i updated my flash player

Vrakthris

#4 - June 15, 2010, 12:24 a.m.

Q u o t e:
well i was told by billing they submitted a ingame ticket to restore all my gear for me and that they would send it to the people to get my account unbanned

Have you received an e-mail letting you know that your case has been forwarded, Mloteczek? If you haven't please give me the name and realm of a character on the account and I'll take a look.

Vrakthris

#6 - June 15, 2010, 4:11 a.m.

It looks like your case was forwarded for investigation, Mloteczek. Queue times are currently around 10 days for the overall restoration process. It looks like during the compromise the account earned a suspension, this should expire soon and will likely be dealt with during the investigation but you may want to write to our Account Administration department specifically to make sure the penalties are removed.

Account Administration
Webform: https://us.blizzard.com/support/webform.xml?locale=en_US
[email protected]

More information on compromises and account/computer security can be found in the following thread.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

While the investigation is ongoing you should be able to play on any character that has was not transferred or faction changed during the compromise. Those services need to be reviewed and if the transfer/faction change took place during the compromise they should be able to reverse them.

Good luck.