GM please check on my Character

I am one of the unlucky that have gotten stuck in limbo on a Faction Change. It has been 11 days so far since I paid for the change. I got the confirmation email saying it was complete. I have sent several emails and spent 2 plus hours on your Customer Service line. The GM's I have spoken too were friendly and sympathetic but this process is taking forever. It's extremely frustrating to say the least. I believe I have been patient enough.

Can you check on the progress on getting my character back? Character is Yazoo on Rexxar.

Thanks.