Frozen Account - Can't Renew Subscription?

Alright, I've been trying to renew my subscription for about three hours now and am starting to get extremely pissed off. I am using the pay by phone option and I DO meet all the requirements to do so. I have used this option last year as well with no problems whatsoever. However I quit WoW for awhile and am just now starting again. However, in the huge mess and confusion of trying to merge my WoW account with a newly created Battle.net account I started a free trial alongside my other account which is frozen. I have the original WoW and Burning Crusade downloaded onto my computer and my account is updated with them so I can use them. Ok, so here's my problem. I input my phone number for verification made the call and waited for the callback. I never got one. I tried to redo the process but this time upon entering my phone number it said it could not be verified. I redialed the number on my phone and this time I did receive a callback and it said my subscription had been updated and I could now play WoW. Only it still says my account is frozen and I can't log in. Please help. I'm leaving now but I will be back on later to give more info and answer questions that you may need to figure out what's wrong.