Account comrpomised again

Q u o t e:
I was hacked yesterday. My computer was and is still clean of anything that I can see that would cause the problem.

Now I find my account has been compromised yet again. I have an authenticator on the way however there's not much I can do to prevent this ..

Lock my account again so then I can call billing please when it opens and get this crap off.

I dunno how the hell they're managing to get through my security but with my computer not having anything on it that would indicate a keylogger I'm still at a loss.

I am sorry to hear this, Waraila - I know this can be very frustrating.

Couple possibilities here that top the list.

You still have unidentified malware.

They are into your email account and are pulling information directly, or forwarding to themselves.

When an account is re-compromised this quickly, those are the two prime suspects.

I've asked this be locked. Not sending the email we normally do since there is a chance they are into your email - but it's pretty much the same procedure you did before.

When you did your scans, did you have the launcher up with a little bit of gibberish in the fields? Some malware won't 'wake up' unless the launcher is active.

I'd also recommend setting up a new - unrelated email from a known secure system to just use with your Battle.net account.

You can have Billing change that one the phone if you don't trust your system, and to unlock this the steps are much the same as they were before.

Do let me know if you have any other questions.

Oh my - use Skype, many of our players recommend that - FAR less expensive.

One note with Skype, actually DIAL the number, don't trust any of the entries that may be trying to spoof and claim to be us.

Yeah, they are trying to get back in, have changed email, added yet another authenticator.

This is locked up - they can't actually get in.

To change an email like that - they pretty much have to be in your NEW email as well.

Have you checked to make sure they haven't put a forwarding in your email account itself?

Q u o t e:


I know that. But some of the people have been hacked while using an authenticator of their own. It doesn't inspire much confidence in it's validity as a security device, even if it isn't really all that surprising. The companies that make their money by ruining people's accounts are obviously making enough money from doing it that they're quite willing to 'steal' authenticators (the ones they lock the owners out with) and/or hack through the one the owner had to begin with.

You don't hack THROUGH an authenticator.

You can inject malware onto a machine that makes a user send their info and use it one time.....if you catch it realtime, but that is going around one, is VERY hard to pull off and VERY rare.

You also can't add one if one already exists. That doesn't stop malware from being placed on a system, and security is still very important - it will help keep them out of your WoW account.