#3 - Aug. 31, 2010, 7:31 a.m.
While it can sometimes take a little while for these to be delivered, they are only sent at login.
If it's been more than a few hours, please do check on your next login into game to see if they've arrived in your mail.
If you haven't tried logging out and back in - please try that as well....and all the way to desktop, not just the character selection screen.