What is taking so long blizz?

Q u o t e:
So internet service providers glitchs and faults are of my responsibility i dont think so. I have three other people who play on the same computer and has never been hacked. Clearly your just following blizzard and their security beliefs

All that this suggests is that your compromise originated from a phishing scam =/.

I'm truly sorry for the wait, but it is currently taking about a week and a half for these investigations to be completed. I know that you're probably just anxious to get back into the game and play, and I appreciate your patience.

Hang in there, we'll give you a hand as soon as we can, and as soon as your turn in the queue comes up.