#7 - June 15, 2010, 1:51 a.m.
Q u o t e:
My mob phone authenticator app has stopped working and I can no longer get onto my account.
I have the SN I was told to write down in case of such an emergency. (-editted out-)
I need to get it removed off my account as soon as possible, but I cannot get through to phone support ( 1-800-041-378 ) doesn't connect.
Please help me, I have a raid in 9 hours :(
Ah, it's very good news that you have your Mobile Authenticator's serial number. While we are unable to remove an Authenticator via a forum report, if speed is of the essence then a telephone call is definitely the best way to go, though you can submit an email to
[email protected] explaining the situation and that you would like to remove your Authenticator.
Here's that contact information for your convenience:
Billing & Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7am to 8pm PST
E-mail Support - [email protected]
If you are located in Australia you should use 1-800-041-378 if you cannot get through with the number above.
If you are located in Singapore you should use 800-2549-9273 if you cannot get through with the number above.
Latin American and International callers without access to our 800 numbers may use: (949) 955-0283
Also, please don't give up. You may need to keep a handy finger on the redial button before you are able to make it into our hold queue, but persistence should win the day, and that's your best shot to get this situation resolved prior to your raid. I would also strongly recommend acquiring another Authenticator as soon as this situation is resolved. I hope that the extra layer of security is worthwhile to you!
Good luck, and please let us know if you have any questions.
