Race Changes error

Hi hoping to get a response to fix this but, Monday of this week 7th Jun I attempted to process a race change using the battle.net race change option but the transaction was declined so I double checked my bank information and it is correct and I know I have money;" I was assuming 24-hour maintenance the very next day would have something to do with it so I held of on it till Tuesday. The issue is it gave my character the 3-day cooldown and its treating my character upon the log-in screen to make changes.. I do not see this option so therefore I cant even log in. It says "You cannot log in until the character update process you recently initiated is complete". In game on one of my alts I already opened a ticket about the issue and tried calling for the last 3 days. Please need some help want to successfully race change my rogue and play again please and thank you.