Faction change issue, 1 week gone by.

So the basic situation is:

1 week ago I initiated a faction change, after calling blizzard every day and getting assured it would be fixed within the day (although one person told me weeks to months..) I still don't have access to my character.

First of all before people ask these questions:
1. The character is LOCKED, there is not a cancel button.
2. The payment has been refunded and approved to me by Blizzard (although my character still remains locked 3 days after this happened).
3. I got told yesterday that the issue was 'being worked on as we speak, you'll have your character back tonight'.

I know that this needs to be dealt with by database administration or something, but my core raiding spot in my guild is in serious jeopardy if this isn't sorted out as soon as possible!
I'm sick of waiting and being patient, this should be at the top of the queue to be fixed, if, as your countless billing support reps have said is a 'unique issue'.

I cannot keep waiting on hold on the phone for 2 hours all morning (australia here, yous dont open til 1 am and I have sometimes been on hold/on the phone from 1am until 5-6 am, making me wake up late for work..).

What I want:

I want for somebody to make sure this faction change is entirely cancelled and my character is back available for play by the end of Blizzards supports working day.

I only have one day of game-time left and if this issue is not fixed before it runs out, I'm afraid I wont be renewing, I know one persons business may not mean much to a company like blizzard but business is business.

I know I may be coming across as a little rude, I apologize but it is just frustration and a bit of sadness more than rudeness.

Regards,
Joshua.


Edit: And yeah, this character 'Solecoor' on Dath'Remar is the character with the issue.