Account hacked, account banned

#0 - June 3, 2010, 1:35 p.m.

My account has been stolen, and has been banned for 72 hours for exploitative activity. I checked the stickies, but couldn't find what I was looking for-- sorry if I overlooked it.

I see how to remove the authenticator, and how to have my items restored. My question is, will the ban on my account be lifted? I understand the account restoration process can be a little lengthy, taking over a week sometimes, so am I going to have to wait an additional three days to get started on this?

Orlyia

#5 - June 3, 2010, 1:46 p.m.

Q u o t e:
My account has been stolen, and has been banned for 72 hours for exploitative activity. I checked the stickies, but couldn't find what I was looking for-- sorry if I overlooked it.

I see how to remove the authenticator, and how to have my items restored. My question is, will the ban on my account be lifted? I understand the account restoration process can be a little lengthy, taking over a week sometimes, so am I going to have to wait an additional three days to get started on this?

Sadly, they don't steal accounts to do 'nice' things with them, this is a common result.

All this can be addressed, but first and foremost making sure of your security is vital to it not happening all over again.

If there is an authenticator on the account - a call to Billing is often the best first step on our side.

-------------------

If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

Orlyia

#7 - June 3, 2010, 1:59 p.m.

I'd start with Billing - they should be able to get the authenticator off and can more than likely get this started for you.

It's not critical to know the damages yourself at this point. There are some things it's nice for us to know up-front, like if there was guild bank involvement or any of your professions were messed with, but most others things we should see when this is looked into.