Banned for What

Q u o t e:
I just got banned for what I have not a clue. I play cleanly don't junk up trade and just like to have fun. Now I get an email saying im banned for buying gold. Why would I even need to buy gold I had plenty from daily's and random runs. I am talking to a Lawyer in the morning and working on a class action suit as this seems to be a wide spread issue.

Well, first off - I'd really need to know a character name/realm on the account in question to take a look.

Are you certain you've been banned? Many phish emails sound a lot like what you are describing.

Q u o t e:
Character was gankedutoo and yes I have been banned as I cant log into account or forums. I have done nothing wrong at all. been playing for over a year had a great gear score. Why would I need to cheat. This is ridiculous. If you think something is wrong maybe try talking to your customers first!!!!

My tools are limited at the moment so I won't be able to research this much at this time.

The proper way to appeal any account action is to email [email protected].

You should also have received an email, but the one you are paraphrasing still doesn't sound quite right.

If you've been compromised, this is not at all uncommon. They don't steal accounts to do 'nice' things with them.

I'd follow up on this in a few hours, and also drop Account Admin a line.

Ok, that one is right, that's legitimate.

You do need to email Account Administration on this one to have this reviewed. I'd also highly recommend you start scanning your system for malware and make sure your system and email are secure.

This does indeed have all the earmarks of a compromise. Remember accounts garner actions based on what THEY, not necessarily YOU do, although you are ultimately responsible for the security of your account.

I'm just going to post the fuller version of the compromise instructions below, you are going to need them.

At this point they didn't place an authenticator on this - yet, but that is likely because it was banned first.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

Let's keep things civil folks.

This is frustrating even if you know what's happened and it's obvious this player didn't know till know they were compromised.

Q u o t e:
ok I am running these scans now. I would really like to know what they have done. As now I am getting nervous since I pay all my bills on this computer to.

You have good reason to be concerned, that's very healthy.

These guys are thieves, WoW accounts aren't all they'll grab if they have an opportunity.

I think we're done for now. If you need to resort to name calling then I'd ask that you simply refrain from posting.