#10 - June 7, 2010, 11:26 p.m.
Q u o t e:
Seriously.. ever since the start of WOTLK all you get from writing a ticket now is "We are currently experiencing a high volume of petitions."
If you are really are experiencing that many damn tickets then how about you hire some more GMs to do this easy as job of talking to people over a computer to answer tickets. It really is pathetic how i've been waiting for over a day now on one ticket. Oh but that's not it, i've have tickets that have taken four to five days.
First, please refrain from making use of the profanity on the World of Warcraft forums. I understand that you are frustrated, but a constructive dialogue is significantly inhibited by the use of inappropriate language.
Actually, there is substantially more to the business of handling player concerns in-game than you seem to credit. Regardless, the wait times are much longer than we'd like, and we're taking steps to reach our players more swiftly in the future, without compromising the high level of service we provide once we are able to address an incoming petition.
Q u o t e:
Get your <removed> together Blizzard, for a company that makes millions a month you sure as hell don't know how to spend it correctly.
I'm sorry that you feel that way. I'm sure your insights are valuable though, and If you have any constructive ideas for how we might more effectively spend the resources we've allocated to improving our services, please feel free to submit them on our Suggestions forum.
