#1 - June 4, 2010, 3:52 a.m.
From what I can see, Zelk, the character was restored but they were unable to provide any item restoration. The length of time since the account was allegedly compromised was simply too long ago to be able to verify the loss.
The response provided to your petition let you know that your character was restored and if you were unable to see it on the character selection screen try creating and deleting a character on that realm. This should refresh your list and show the character.