Question about hacked item restoration

#0 - June 2, 2010, 5:27 a.m.

I was hacked a few days ago and while I have ordered an authenticator, secured my computer, and talked on the phone with a Blizzard rep about getting my items restored there is one question I have that came up after logging on. My mage had 74 frost emblems and only has 5 left now, so I am assuming the hacked bought Primordial Saronites and sold them for extra cash.

What I'd like to know from someone who has been in this situation before is - Will Blizzard just give me the Primordial Saronites and say case closed or will they give me the emblems back instead? I was only 21 emblems away from the tier 10 helm which would have been my last piece, allowing me to switch the T10 legs for the ones off Festergut while still keeping my 4 piece set bonus.

Vrakthris

#7 - June 2, 2010, 11:41 p.m.

Q u o t e:
What I'd like to know from someone who has been in this situation before is - Will Blizzard just give me the Primordial Saronites and say case closed or will they give me the emblems back instead?

We try to repair all damage that was caused, Resaris, meaning we will try to restore the items that you originally had, not what someone purchased with the Emblems your character had on them. :)

Queue times are currently around 8-10 days, you should be contacted via your registered e-mail address with the results. Though we usually restore all that can be in the first page, if you are missing any items/character/gold once you receive those e-mails feel free to write to [email protected] and report it. Our Investigation team can take another look and see what additional items can be restored.

Good luck.