This character doesnt exist, thats a problem.

#0 - May 31, 2010, 3:12 p.m.

About 8 days ago, the character I am posting from and about 4 others were deleted by a hacker, I managed to get them into the recovery que, and was told that it would take 7 days to get them back, I have about 7 days left on my account now and I have absolutely no real intention of playing my other characters, is there any way I can get this lost time back? I dont see why I should be paying for an account that, for the moment, I have no desire to play.

Its not that I'm ungrateful, its just that the lost time is very important to me, as I was about to hit 80 with this priest for my guild to have another healer, the sooner I get it back, the sooner my guild can start doing better in raids.

Thanks for being helpful so far bliz.
^Not Sarcasm, I do appreciate it.^

Aredek

#3 - May 31, 2010, 3:19 p.m.

If you'd like to request game time reimbursement, you're welcome to contact our Account Services department; however, we are unable to offer any guarantees. I suggest contacting them using one of the following methods:

Billing and Account Services

Email: [email protected]
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283

Also, I just took a look into your investigation request and saw that restoration was provided very recently. If you haven't already done so, you may want to check your e-mail. :)

Aredek

#7 - May 31, 2010, 3:26 p.m.

Be on the lookout for an e-mail, DivinitÃ¦. Once you've received it, please be sure to reply stating that there are still items and/or characters missing so that our investigators can take another look. If, for whatever reason, you do not receive an e-mail, please simply write up an e-mail and send it to [email protected].

Let me know if you have any questions! :)