Authenticator code???

Q u o t e:
I just played on my account this afternoon and everything was fine. Now I try to log in tonight and it is asking for an Authenticator code to let me log on. We never ordered an Authenticator Code Device! Why is Battle Net demanding that we have a code now..after 3-4 years playing on WoW? Help Please!

Actually, looks like they've been into both your accounts, Kevasha.

Finding the source of this at this point is vital to prevent it reoccurring. Since they were active with their mischief, I've asked both these be locked down till you can regain control. Please check your email for further instructions on that.

I'm also posting fuller instructions below. The security and recovery bits are what are going to be important on this one. I'd also highly recommend looking into an authenticator as an additional layer of protection.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

That's not normally necessary for a legitimate account holder if they can contact Billing Festid.

Now, this account has been used for advertising by the looks of things - there may be some repercussions still from that. Also pretty well stripped and your characters deleted - all that can be dealt with as well when you report this.

Also, the authenticator is gone so you should be able to log in. I did ask you be sent a new password.

I'd highly recommend the addition of an authenticator as an extra layer of security here.

Well, I'm glad we could be of assistance, but the information on your blog is very misleading and in some cases - flat out wrong.

This has NEVER - ONCE YET been an issue with our security. While we may not be able to tell exactly where or how someone got your information, it wasn't from us.

We also don't make a profit on authenticators. They are at cost - or even a loss, and many of the mobile versions are free.

Edit: Oh, and to answer the very last question posed on your blog. The answer is ZERO.

No one here - NO ONE has access to your password. That's why we will never EVER ask for it, we can't see it - it does us zero good, we can't use it - we don't want it. When we reset a password, we hit a button and the system does it auto-magically without any hands (or eyes) touching that information at all.

Q u o t e:
same thing has happened to me....welp! i tried calling for over 6 hours but the lines are always busy.

Have you secured your system and email, Dwid?

Q u o t e:
same thing has happened to me....welp! i tried calling for over 6 hours but the lines are always busy.

Dwid, could you check your email for me please.

Q u o t e:
Orlyia can you tell me if contacting Billing through email is good enough to get an authenticator removed or if I really need to call them. I have tried several times but now I have to leave for a bit. I have sent an email out to them and changed my email address password and a kind GM helped me change the password on my account. I am just waiting for the authenticator to be removed from my sons account. I found out today I can simply share mine with him. (is this is so correct?)

It may take a bit longer than phone, Eukie - but they can be reached via email.