#37 - May 29, 2010, 12:54 a.m.
Q u o t e:
Yet somehow that is more important than fixing the bugs that people experience numerous times each day. Well I got my answer, they are two separate teams. So yeah, it doesn't matter. I just hope that maybe with the new expansion blizz can devote some of it's ui people to fixing bugs. They seem to be much more efficient.
It's a lot more than two separate teams. There are content teams which include everything from encounter design to quest design. There are systems teams which include things like UI, class and items design. There are several development leads with several employees reporting to each of them. Each of these teams of employees are very busy working on their specialty. It's not as easy as pulling the UI lead and his team over to focus on gameplay bugs. That's not their specialty and they're not going to be able to address those bugs appropriately, not to mention the fact that it means UI features and fixes would fall behind.
In addition to the many developers we have sectioned off into specific specialties for creating, fixing and improving content, we have teams of producers managing projects for each of the development teams to ensure appropriate priorities are placed on every task that comes through the pipeline. Believe me, a lot of tasks come through the pipeline and all of these guys are working very long hours these days.
The functionality of AVR is much more impacting on gameplay than some of the bugs you mentioned as examples earlier. Sure, some of the bugs you listed can be very frustrating when encountered, but the majority of players tend not to encounter those bugs on a regular basis. For instance, getting stuck in a wall when feared really sucks, however, it's extremely rare. It's also extremely difficult to implement an absolute fix so that it never happens again. That one specific example of a bug might actually be hundreds of smaller bugs which fit into the category of a larger bug you happen to notice. Random fear pathing maybe the cause, but the bug might actually exist solely within extremely specific portions of terrain in numerous places throughout the world. Sometimes it's difficult to even reproduce a good number of the bugs reported. Our quality assurance teams work tirelessly to try and verify every bug which gets documented, but some are so quirky we might not be able to replicate the specific situation which caused it to happen.
A bug that affects maybe 100 people a month, even if it's a bug which causes the game to crash under very specific conditions, will be considered a lower priority than fixing something which allows third-party addons to trivialize raid encounters way more than we would like for tens of thousands of players a week.