#9 - June 8, 2010, 11:58 p.m.
Q u o t e:
While I am not entitled I was told it would be done multiple times and each deadline has past and nothing has been done, this is my complaint.
I am sorry for whatever confusion was caused, Lifebloomer, I have looked at your e-mail and petitions and I'm afraid I have been unable to find where someone said that you will receive your restoration within 6-8 days. We do not generally provide exact times in most cases simply because those times may vary.
The responses to both petitions stated it would take approximately 8-9 days. The first e-mail you received did not provide a time frame and the second said that it should be completed in about 12 days.
You have been in queue for 9 days, given current queue times you are nearing the end of your wait, you should be contacted via your registered e-mail address with the results.
Q u o t e:
Seeming as the game had very limited playability for me and I would like to be compensated with an equal amount of free play time.
I am sorry to hear that, Lifebloomer, but please keep in mind your subscription pays for access to your account, not a particular realm or character or even items/gold. We will do what we can to repair the damage that was caused when your account was compromised but compensation is generally granted for loss of time due to an error that has occurred on our end. I'm sorry, but we did not cause your account to be compromised.
If you feel compensation is necessary though you are welcome to contact our Billing department.
You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) 7AM-8PM (PST/PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.
Good luck.
