Can I change my secret question?

#0 - June 6, 2010, 3:23 p.m.

My account got compromised yesterday, got the hacker out before massive damage to my main but they changed the email. My email was hacked too, got their IP, listed in China. I added my own authenticator and called blizz to change my email to a secure email. Got a password change notice after I logged for the night. :/

anyway, I really need to change my secret question/answer now. Is there a way to do it online, or do I have to jump through hoops sending ID scans and the like? :/

Aredek

#8 - June 6, 2010, 4:19 p.m.

In some of the more extreme cases, our Billing department may be able to change a Secret Question & Answer at a player's request; however, this is not a service we are typically able to provide. You're welcome to call and make the request, but I cannot offer any guarantees. They can be reached using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Just to be clear, your account was forwarded as compromised late last night, Zarilice. It seems that this is why your password was reset. You may want to continue scanning your computer for malicious software nevertheless!

Ultimately, the determination on whether to cancel your credit card is left up to you. If you feel that your credit card information may have been gleaned as a result of a keylogger, you may want to consider it.