Account Hacked Guild Disbanded Help

While I, personally, cannot provide direct assistance with this issue, Spektral, I'd like to help ease your nerves a bit by telling you that we should be able to restore each and every item lost as a result of this issue-- including the items removed from your guild bank and the gold used to purchase guild bank tabs.

I encourage you to create a new guild while you wait for restoration to be provided so that you can organize your guild members and let them know what has transpired. Once you've done this, please open an in-game petition stating that your guild was disbanded during the compromise and that you would like the investigation team to look into the possibility of restoring your many losses and providing reimbursement for the guild bank tabs that were lost.

For more information on how to secure your computer and report your account as compromised please review the following articles:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

If you have any questions in the meantime, please let us know.

Q u o t e:
I cannot get on the page, I'm getting a blank page saying "Service Unavailable" - Regardless of that fact, I'd be the hacker put an authenticator on my account, in which case I won't be able to access my account for some time, I'm currently going to have my best friend sitting here with me open a ticket if that's another option

That works, too! He's also welcome to re-create the guild while you try to get things under control, Spektral.

To have the Authenticator removed from your account, I'd suggest giving our Billing department a call using one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

If you are unable to call, another option would be to create a post on our Technical Support Forum. The Account Services representatives working there would be happy to help. Before creating a post, however, please be sure to review their brief FAQ here:

http://forums.worldofwarcraft.com/thread.html?topicId=24702203177&sid=1

I sincerely apologize for the delays, but it's likely that the investigation process will take up to 8 to 10 days to provide the requested restorations. We will be unable to expedite this request ahead of customers who are experiencing similar difficulties. My apologies, Spektral.

Q u o t e:
You guys need to hire more people to answer phones as well.

This is definitely something we're actively doing, Spektral. We're working on beefing up our In Game Support and Account Services staff quite a bit, but it's important to remember that there are some logistical hurdles which can slow the hiring process a bit.