Confused about 24 hour banned

#0 - June 9, 2010, 10:58 p.m.
Blizzard Post
I got an email from blizzard saying that my account password was changed at 10:41 am when I was in school. At that time I had no access to internet. After I found the email saying change my password when I got home I went to change it to something else and found I was banned for 24 hours.

I did not know that i had a virus as the banned email told me I had done a scan the night before and found no virus and anything of that type. I was wondering if I get banned for the same reason and I have nothing to do with it will I be banned forever or will be some way to get back into my account. Also if I could get some clarity on what happened on my account because I am confused on what happened.

Thanks for the help and awesome games
Mehave
#4 - June 10, 2010, 4:28 a.m.
Blizzard Post
Q u o t e:
I have already done that I was just hoping to get some clarification on what went on with my account.

What went on with your account, Mehave, is it looks like it was compromised. This usually means that someone gained your account name and password, they would have logged in and removed any valuable items/gold you may have and sent the resources off to other accounts.

They then usually create characters on the account across multiple realms and use those to advertise to other players.

My recommendation, Mehave, is to check your system and make sure you don't' have any malicious programs/keyloggers. Once you have regained access to your account check your characters and report the compromise for further investigation. Current queue times are around 8-10 days for compromise investigations, please note we are getting though those investigations as quickly as possible and hope to have that time lowered.

Unless there was an unauthorized transfer you should be able to play normally while the investigation is ongoing, you will be contacted with the results of your investigation via registered e-mail.

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1