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Hacked Account Restoration Timeline

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Kelroxor
#0 - May 31, 2010, 3:45 p.m.
Blizzard Post
This morning my account was hacked, I reported it via phone, but I forgot to ask how long I should expect the restoration to take place. Are we talking a few days, or would it make more sense to just level a new character up to 80 because it'll be 6-8 months?
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Aredek
#2 - May 31, 2010, 3:55 p.m.
Blizzard Post
Q u o t e:
8-10 days


Yep! 8 to 10 days is the current average wait time, Kelroxor. We'll do our best to restore your lost characters and the items they lost in that time frame. For more information on the computer security and account recovery process, you may want to review the following articles:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

If you have any questions along the way, please let us know.
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Aredek
#5 - May 31, 2010, 4:53 p.m.
Blizzard Post
Q u o t e:
i think i'm on day 10, and still no email. Not to Hijack the thread, but could someone double-check for me where I stand?


Hm. It looks like your information was forwarded just over 8 days ago, Apalacrypto. You're right on the cusp of the queue, so it looks like it may be another day or maybe two.