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Keep getting hacked!! Tried everything!

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Putric
#0 - May 30, 2010, 6:02 p.m.
Blizzard Post
Someone always logs into my account when im on it, Then I have to go on battle.net and change the pass again! 5th time!

I have tried several anti virus programs and spyware programs and none have found anything. There is no freaking way to get this keylogger or what ever it is off of my computer. I can only wipe my hard drive, and I sure as hell dont want to reinstall everything. I've been hacked with an authenticator twice, and I don't want to go through blizzard's horrible wait time service.

Any ways you know how to get rid of this trojan/keylogger?
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Aredek
#3 - May 30, 2010, 6:43 p.m.
Blizzard Post
It's important to remember that keyloggers and malware are not the only explanation, Putric. If you've fallen for a phishing scam and provided a malicious party with very specific information regarding your account, they may be able to request password resets by using the password retrieval system. One way to thwart this would be to create an all new e-mail address used solely for Battle.net; once you've changed your registered e-mail address they will be unable to request additional password reset requests without knowing your updated e-mail.

For more information, please review the following threads:

What to do if Your Account Has Been Compromised:
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794