Second account banned, status update?

#0 - June 6, 2010, 8:22 p.m.

A second account of mine (which I am unable to post with) was compromised, and subsequently banned for exploitative activity. Three weeks ago, I contacted account administration and was forwarded to character specialists for further investigation. I have not heard back from them since then. I sent a follow up email to account administration through the web form a week ago and have not heard from them either. Is there anything I can do to find out the status of the investigation?

Aredek

#1 - June 6, 2010, 8:25 p.m.

Can you provide me with the name and realm of a character on the account in question?

Aredek

#3 - June 6, 2010, 8:34 p.m.

Q u o t e:
Is it possible for you to see the account by its relation to this one through RAF?

Yep. I believe I found it. :)

Give me just a bit!

Aredek

#4 - June 6, 2010, 8:40 p.m.

My apologies, Aspherion.

It looks like this is currently being addressed, so be on the lookout for more information being sent to the account's registered e-mail address.

Aredek

#6 - June 6, 2010, 8:48 p.m.

You should have received a response many days ago, but it seems your investigation may have stalled somewhere along the way. I believe you'll find that this has already been addressed for you, though. You may need to wait just a few moments for the e-mails to arrive, though. :)