Please answer a question about my restoration

#0 - June 3, 2010, 9:38 p.m.

Hi there,
I had made a post a few days ago about the wait time on my restoration, I've had an ingame ticket up for 48 hours and it has not even been looked at yet, so I am begging a representative from Blizz to please at least give me an update on the status of my account. It is unlocked, it was hacked about 9 days ago. The very same day it was hacked I spoke to a representative over the phone named Lauren, who created a ticket for both the accounts on my battle.net account to be restored. This was 9 days ago. Since then I have not received an email from ANYONE. I'm wondering if you guys have my new battle.net address? She changed it 9 days ago since my email was hacked as well. I have not received ANY word from Blizz on how long it will take but it has been 9 days and I'm so upset I'm just ready to give up. Please answer me with anything you can tell me, it would be greatly appreciated.

Syndri

#4 - June 3, 2010, 10:32 p.m.

While I'm unable to say where you are in queue specifically, Naiku, I can confirm that you are definitely still in queue. Full account restorations are requiring about 8 to 10 days right now (sometimes less, sometimes more) and you've been in queue for roughly 8 days. It looks like you might have a bit of a wait still ahead of you, but a representative will be along to assist just as quickly as possible.

Please let me know if you have any further questions. I'm happy to help however I can. :)

Syndri

#7 - June 3, 2010, 10:49 p.m.

Q u o t e:
I got a ticket reply in-game saying they were "looking into the issue." Does this mean I am in queue also? It has only been 2 days for me.

You're in queue, Enabler. :)