BLIZZARD FAILS

I sincerely apologize for the difficulties you've experienced, Lascar. I know it can be frustrating to call our Billing department right now, but I assure you that we're working as quickly as possible to free up places in our phone queue as quickly as possible. I encourage you to hang up as soon as you hear the message and press redial right away to improve your chances of entering a place within our queue; do not wait 2 minutes to call back.

We're actively hiring more representatives and expanding our support in hopes of better assisting our customers. I know it's of little worth when you need assistance right now, but I just wanted you to know that we recognize the frustration and are doing all we can to improve.

Q u o t e:
How the hell do you manage to stay so friendly and calm in a thread like this? :P

I need to know - because whatever you do to stay so calm and composed, I need to do it in real life!

I'm just empathetic to these sorts of concerns, Zapharah. I know it's a situation I wouldn't want to be in, and I truly wish we were able to provide quicker assistance.

Q u o t e:

actually there is an authenticator on the account now or at least i think there is considering the lovely pet in my mailbox which i am weary of using

It sounds as if the Authenticator has already been removed if you're able to log into the account, Lascar. If that's the case, it should not be necessary to contact our Billing department by phone; simply delete the mail and contact our Game Master staff to report the compromise. For more information, I encourage you to review the following articles:

What to do if Your Account Has Been Compromised
http://us.blizzard.com/support/article/30796

Account and Computer Security:
http://us.blizzard.com/support/article/30794

Also, please be aware that our security has not been compromised. Any unauthorized access that has occurred was a result of a lapse in security on your computer, registered e-mail address, or a phishing attempt. While I realize that the easiest answer may be to point at previous negative experiences with botters in older products, it will not help you take the steps necessary to secure your system from the threat of compromise. If you have any specific virus or malware related questions, please let our Technical Support department know by contacting them using one of the following methods:

Technical Support

• Email: [email protected]
  
• Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11
  
• Forum: http://forums.worldofwarcraft.com/board.html?forumId=11110
  
  Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
  For phone assistance please call: 1 (949) 955-1382
  

The back and forth simply isn't necessary. I truly understand the concerns raised within this thread; however, this thread is ceasing to be productive. Should you wish to leave feedback for our Billing Department, please feel free to send an e-mail to [email protected] with the term "feedback" included within the subject.

Thanks!