Hacked! - Blue Tracker

#0 - June 6, 2010, 6:26 p.m.

Hi. So I didnt get hacked. My brother did. The guy stole his acct and put an authenticator on it. However. he had a toon in my accts bank alt guild. and the guy stole everything out of it. So all my stuff is gone.

The balk alt name is _________ This happened about an hour ago from the log in my guild bank. Please Help!

Aredek

#15 - June 6, 2010, 8:32 p.m.

I know that it can be difficult to reach our Billing department by phone, but it is the quickest way to have an Authenticator removed from your account. I encourage you to continue calling one of the following numbers:

Billing and Account Services

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

If you are unable to call, another option would be to create a post on our Technical Support Forum. The Account Services representatives working there would be happy to help. Before creating a post, however, please be sure to review their brief FAQ here:

http://forums.worldofwarcraft.com/thread.html?topicId=24702203177&sid=1

Aredek

#19 - June 6, 2010, 8:47 p.m.

I see that your petition has been received, Voodoo. Once a Game Master has had an opportunity to look into your request, the information will be forwarded to our investigators who will attempt to restore everything within a 9 to 10 day period. I know the wait can be grueling, but I encourage you to remain as patient as possible.

Aredek

#21 - June 6, 2010, 8:53 p.m.

I'm afraid that this is not something I'm able to expedite, Voodoo. My apologies.