Blizzard Still charging my Acount

#0 - June 4, 2010, 1:42 p.m.

2-3 weeks ago I cancelled my subscription

Recently while I was looking over my bank account I was charged another 15$ for another month of WoW

I log into my account on account management and its still set to auto cancel. So you guys screweed up and Owe me money, im not going tow ait on some 48 hour email process. You guys screwed the pooch on this one, Fix it. If I have to make some phonecalls they wont be pretty.

Im sure you can even check the login logs etc.

Orlyia

#1 - June 4, 2010, 1:45 p.m.

I do recommend you call Billing on this.

I see 3 accounts on this Battle.net, all appear to be in Frozen status - which means not rebilled. Do you have any others?

Anyway, the depth we can see into that system isn't great here, a call to Billing would be best.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Orlyia

#3 - June 4, 2010, 1:53 p.m.

Excellent question, and I'm just not able to see that information, Kotov.

I'm certain our Billing department will be able to answer that sort of inquiry for you.