#0 - May 31, 2010, 4:54 p.m.
I attempted to purchase the licenses through the Blizzard Store but made an error when I entered my address on the credit card payment page.
The subsequent events have been a great example of the incompetence of Blizzard's Support staff.
After more than a week of trying to get through on the phone and sending emails, I finally got someone to straighten out the accounts so that they could play. I found ONE competent person after communicating with more than 30 support people!
Now I am trying to get my credit card issue resolved and the incompetence is very evident!
I only have one debit/credit card and do not wish to get another.
Blizzard has an INTERNAL flag on my card. That is to say that Blizzard views my card as potentially fraudulent due to my error.
I have communicated this several times and every response I get it to talk to my financial institution or contact Blizzard Support at the following link. Then they include a link that would bring me right back to them.
This is major incompetence and it needs to be addressed.
This level of circular incompetence means that one issue requires hundreds of contact attempts to resolve. That means that Blizzard's support efficiency is less than 1%.
Hey Blizzard, do you want to make some money? One competent support person can replace 100 incompetent support people. This will also reduce the number of incoming calls by 99% because your staff will have a better success rate.
Sincerely,
Tom
