Problem with Pay by Phone Option

#0 - June 6, 2010, 3:07 a.m.

Hi, about half an hour ago I started a one month recurring subscription via Pay By Phone, but I still am not able to log in-game, but I'm able to log in the forums again.

In my payment log it says

4/10/10 $14.99 USD 1 Month Recurring
Pending

as the latest payment... but the date isn't correct, I'm not sure what's going on.

Also my account status is as follows:

License Status: Active (Expires: {0})
Subscription: $14.99 1 Month Recurring
Next Bill Date: <This is blank>

Any ideas?

Aredek

#5 - June 6, 2010, 4:48 p.m.

It sounds as if the updated subscription has not yet processed, Arthumus. I'm afraid that I do not have access to the information necessary to help troubleshoot this with you, but our Billing department should. I encourage you to contact them using one of the following methods:

Billing and Account Services

Email: [email protected]
Web form: http://us.blizzard.com/support/webform-us.xml?gameId=11

Live Representatives are available every day from 7:00 AM to 8:00 PM PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283

If you try calling and are told that all of our operators are busy, please try hanging up and pressing redial immediately. This will give you the greatest opportunity to enter our phone queues.