Authenticator

Please check your email for a new password, Wordcount.

This is actually a couple days old. Was there any other system used at all when you signed back up - even to check the armory or these forums?

I'm seeing access jump - like there may have been another system used at that time.

In any case, finding the source of this will be key to it not recurring. Trust me, if they CAN get in - they WILL be back.

I'm posting fuller instructions below - at this point the security and recovery bits are likely to be the most valuable to you.

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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.

Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - [email protected]

Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283

Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.

These two stickies should prove helpful.

Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1

Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109

I do wish you all the very best on a speedy recovery.

Q u o t e:
i was just playing, and i was booted, and asked for an authenticator code, i do not own an authenticator

I see you've changed your password, see if you can access this account now, Warmama.

It is vital to find out where they got your password and ID from or they WILL be back.

Q u o t e:
I just got an authenticator code...but I do not even own one...I think I am having the same problem as the above posters....

its too late to call billing at this time....I hope nothing bad happens in the next few hours...

Please see if your latest password can access the account, also, you'll want to report this as soon as possible via an ingame petition.

Right now, security is the priority. If they CAN still get your information, they WILL be back. Identifying this source is vital to this not recurring.


This sticky may be useful.
Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244

You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.

Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6

Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109