#0 - May 29, 2010, 1:25 p.m.
A month later, I still hadn't received it--so, I contacted Billing/Sales.
In an email I received, they informed me to check if my credit card number was correct. It was--due to the fact I had been charged $6.50.
They then informed me they had no record of my order.
After a few email sent and received, Blizzard Store claimed they sent me a replacement one...perhaps the original was lost in the mail. YAY!
A couple of weeks later--I had not received the replacement.
A few days ago, I received an email which stated the refund I requested was approved.
What? I never requested a refund. I contacted them, and they say maybe there's a problem with my address. I have lived at my currect residence for over 3 years, and receive packages from Amazon, Ebay, etc. I have a mailbox at the curb, and one attached to the siding of my house near my front door.
Anyway...they basically said to re-order one--and wait another 15 business days (or more) to possibly have it show up.
I'm at a complete loss as to what to do. I simply want the authenticator I purchased. Nothing more, nothing less. But, here's the catch.
Blizzard Store says they have no way of allowing me to purchase an alternate method of delivery, or tracking of any kind.
The post office cannot track the package--because there is not tracking provided by the company.
I'm willing to pay extra if somebody will just help me out--and assist me in ensuring I receive the product.
Instead, I am sent emails which put the blame solely on me.
First, my credit card was charged--yet, they say there's "problems" with it.
Secondly, Blizzard Store had no record of my order--when I had two electronic receipts with an order number.
Thirdly, they claim I am providing them a wrong address--which is not the case, as it is correct on the receipts.
Also, they claim I requested a refund--and nowhere in my emails have I said I wanted one...I solely want the authenticator.
It's crazy. I have the Blizzard Store not able to help me out with any other type of shipping method--and I can't do squat with the help of the post office if there's not a way for customers to purchase tracking.
I don't want to make another purchase, and wait another month for something I should have already.
In 2008, I ordered an authenticator, and had it shipped to this address just fine.
Anyway...I'm requesting some assistance...a phone number, an email....anything. I simply want to bring my concern to a higher level of support/experience within the Blizzard Store.
Do you guys/girls have anything in file you are able to refer me to?
I'm sad. :( It's a great game!! I just want to play it in safety!
(OHHH!! I cannot get it via my cell phone.) So, that's not an option for me. And, I don't have hundreds to purchase another phone.
So....sorry for this lengthy qq post--but, I'm stuck between a rock and a hard place. How can I purchase an authenticator...and make sure it gets to my house? I want to purchase tracking, I want to purchase insurance, I want to purchase another delivery method...there has to be some way of me doing this.
Privatized payment through paypal? I'll go there. Just help me, please?
Thank you.
