Extended Maintanance 6/8/10

#0 - June 8, 2010, 3:07 p.m.

So I was just wondering, I re-upped my game time just yesterday. Now we're going to have 24 hour extended maintanance. Will there be any way to credit my time? I mean, we ARE losing a full day of game play here. I'm doubting that we will, but I'm hoping that's not the case. Just kinda sucks that I spent my money and then get it wasted. If I'd have known this was going to happen I would have waited until tomorrow to add more game time. Thanks either way guys.

Syndri

#24 - June 8, 2010, 9:04 p.m.

Hey there, Valcore. I'm very sorry to hear that the renewal of your subscription wasn't really timed well. =/ I know it must have been frustrating to find out that your realm was going to be offline for an extended period of time just after you'd gotten back into the game.

With respect to your inquiry about possible compensation, my colleague, Aredek, recently stated the following:

Q u o t e:
Compensation for extended down time is considered by a number of different parties outside of the Customer Service department, and this is not a discussion that we--the Representatives of the Customer Service forum--will be participating in. If you believe game time reimbursement should be provided, I encourage you to share your suggestion on the Suggestions Forum to ensure that all appropriate parties are able to see your request.

Here's a quick link to our Suggestions forum: http://forums.worldofwarcraft.com/board.html?sid=1&forumId=11122

Also, in the event that compensation is provided, it will be noted on the following page: https://www.worldofwarcraft.com/account/payment-history.html :)