I think you forgot about my restoration.

#0 - June 2, 2010, 6:34 p.m.
Blizzard Post
It's been 10 almost 11 days and I have relieved one word from a blizz representative. I'm really disappointed in the service I have NOT relieved. I understand a lot of people were hacked, but I am seeing people that got hacked after me being restored. How is this fair? I've been trying to be patient but this is a little ridiculous.
#4 - June 2, 2010, 7:23 p.m.
Blizzard Post
Q u o t e:
It's been 10 almost 11 days and I have relieved one word from a blizz representative.


I'm sorry to hear that you might be confused or upset about the wait time. I can review when this report was submitted though, and it was almost exactly a week ago, not 10 to 11 days. I can see that you submitted your report via email though - and it's possible that you sent your email a bit prior to the point where it was actually processed and put into the queue for investigation and restoration.

Q u o t e:
I'm really disappointed in the service I have NOT relieved. I understand a lot of people were hacked, but I am seeing people that got hacked after me being restored. How is this fair? I've been trying to be patient but this is a little ridiculous.


I am genuinely sorry to hear that you're disappointed, and we recognize that wait times are longer than any of us would like. We are working to reach our players and process these investigations as swiftly as we can, but they are actually rather complicated and delicate, and they take time invested by qualified personnel.

I genuinely hope our staff can get you back in-game and on your feet soon nonetheless. If you haven't already, you may find it useful to review the account security articles we've posted in this sticky to help ensure that this situation doesn't occur again in the future:

Account Hacked? Security Issue? Look Here!
http://forums.worldofwarcraft.com/thread.html?topicId=24702231244&sid=1

Also, individual investigations can sometimes be processed more quickly than others. Might I ask the name and realm of a player whose account compromise restoration was submitted after yours was, but was completed first?