#2 - May 28, 2010, 7:53 a.m.
Q u o t e:
Today when I logged in I have found that my account has been stolen
and had an authenticator placed on it. Who can help me with this?
You have two accounts on your Battle.net? Looks like they've gotten both of them actually.
Also, a LOT of transfers were done which don't appear to have been from you.
One of the very first things that is vital is finding the source of this. No matter what is done to get things back into shape - if they still CAN get in - they WILL be back.
It looks like you might access this from multiple locations, if other systems are used - even to log into these forums, it's essential they all be checked for security issues.
Please check your registered email for correspondence - and also go over the instructions below very carefully - particularly the security and recovery portions.
You'll want to get these transfers reported (and the compromise) just as quickly as possible.
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If an account has been merged to a Battle.net, or if an email has been changed, or an authenticator added to the account (not the player's own) one of your first stops is going to be Billing. They need to get those sorted out first so the rest of the processes can continue.
Billing and Account Services
Phone Support - 1 (800) 59-BLIZZ (1 (800) 592 5499)
Live Representatives Available 7 days a week, 7am to 8pm Pacific Time
E-mail Support - Billing@Blizzard.com
Players in Australia should call 1-800-041-378
Players in Singapore should call 800-2549-9273
Players in Chile should call 1230-020-5554
Players in Mexico should call 001-888-578-7628
Players in Argentina should call 0800-333-0778
All other international players should call: (949) 955-0283
Now, it's very very important to figure out where the security breach occurred. If they CAN get back in, they WILL be back. That, unfortunately, you can count on.
These two stickies should prove helpful.
Computer Security Recommendations
http://forums.worldofwarcraft.com/thread.html?topicId=1778038509&sid=1
Account Compromise Info Center
http://forums.worldofwarcraft.com/thread.html?topicId=14318909866&sid=1
You may also want to look into getting an authenticator for your account. It's no substitute for good security habits, but it will help keep them out of your WoW account.
Blizzard Store
http://us.blizzard.com/store/browse.xml?f=c:6
Mobile Authenticator
http://us.blizzard.com/support/article.xml?locale=en_US&articleId=26109
I do wish you all the very best on a speedy recovery.