Long recovery is long...

#0 - May 27, 2010, 4:16 a.m.

(just in advance, this is not the account in question)

So got hacked a good 8 or 9 days ago, sent the email to wowgm after i scaned my comp head to toe, and the email said a couple days wait on recovery and i was happy with that, afterall everyone can use a break from wow.

so after a solid week and not a single word from anyone at blizzard i called billing. and a nice guy called chris said it should hopefully be all done in 24 hours, as they have secured my account and are restoring my toons gear. (great news right :P)

so 24 hours later i get an email from blizzard and i think god yes. but...god no, it's just anoher god damn [u]blizzard customer service survey which i would gladly fill out, had my problem been fixed. which it still hasnt. Hoping to talk to a blue about this coz this is getting old. Thanks a million in advance :D

BTW the accont i'm talking about ( for the blues info) Holycrip - Aman thul,

Vrakthris

#6 - May 27, 2010, 5:27 a.m.

It does look like your case is currently in queue, Zaranax, and has been there for the last 8 days and 8 hours. I am sorry for what confusion your initial contact may have caused. It sounds like they provided you with an old estimate.

Given currently queue times my best guess would say that you should receive word in another day or so.

Vrakthris

#11 - May 27, 2010, 5:42 a.m.

Q u o t e:
While i apprciate the blue post:D. (and i do understand you can only give estimates) but what you bascially saying is, the first time i was told to wait 24 hours was old information so bascally a load of you know what, so now i have to wait another 24 hours or so, to find out if it's anoter load of you know what, or it will be all done

I am sorry for what confusion that may have been caused but as I said the information you previously were given was a fairly old estimate and doesn't currently apply. You can either believe that compromise investigations are currently taking around 8-10 days, or not, Zaranax. You posted here and asked the question, if you weren't prepared to accept the answer why ask?