Billing support # not working?

#0 - May 27, 2010, 12:43 a.m.
Blizzard Post
The number acts like it's a disconnected number when you try to call it. What gives?
#14 - May 27, 2010, 1:16 a.m.
Blizzard Post
Q u o t e:
The number acts like it's a disconnected number when you try to call it. What gives?


We are aware that this situation has re-occurred, and our staff are working to address it as swiftly as possible.

Thank you for your patience in the meantime.
#18 - May 27, 2010, 1:32 a.m.
Blizzard Post
Q u o t e:
Well we all know that it takes days upon days for them to respond to billing issues.
I have my authenticator locked...might i add that it is the second time in less than a month
Since adding my authenticator, i have had nothing but issues.
Is there anything else that can be done to get my account up and running, aside from writing an email (which i did over an hour ago as a precautionary measure)???


Actually, I just provided an update regarding this issue here:

http://forums.worldofwarcraft.com/thread.html?topicId=25134893281&postId=251325313727&sid=1#0
#20 - May 27, 2010, 1:42 a.m.
Blizzard Post
Q u o t e:


That was fast. And so was the fix. *tips hat to the support staff*


It looks like the main number is actually experiencing issues again, unfortunately. On the bright side, the auxiliary number still appears to be functional.
#24 - May 27, 2010, 2:25 a.m.
Blizzard Post
Q u o t e:
Mal could always try playing Peek-a-Boo with the Hamsters >.>


*cackle*

I would never scare the poor little dears like that...

*picks teeth with an adorable little hamster rib*

Anyway, on a serious note, it looks like the 800 line should be functional once again, and I'd like to direct all our callers toward the 1-800-59-BLIZZ number so as to avoid toll charges.

Thanks again to those bearing with us as this issue unfolds.