#4 - May 27, 2010, 7:32 p.m.
One trick of the trade for calling in, Vsi, is to spam redial. It sounds silly, but it's actually quite a successful technique.
My guess is that you're currently receiving a busy message when trying to call in, correct? The reason you're receiving that message is because our phone lines are completely full. This means that all representatives are on the line with other customers and all "on hold" spots are occupied. The good news is that those "on hold" spots free up all the time. If you're willing to redial a few times, you're very likely to get through. :)
If you're receiving a different sort of message or error, though, please let me know! I'd be happy to you troubleshoot.