#6 - May 27, 2010, 6:57 a.m.
Q u o t e:
Many restorations, not just compromise ones, require a specialist to pull the logs and verify what happened, before doing the actual restoration.
Though true, not all escalations are the same. With queue times where they are we have been working on ways to address petitions more efficiently. Thus the request for a simple character restoration was identified and placed in a special escalation queue to have the request looked into.
Overall queue times currently fluctuate between 2-5 days, we hope to get those to a more manageable state and this is one way that we can help do that.
Don't worry, Thundermaw, your petition will be addressed appropriately, just make sure you don't close out your petition. Good luck.
