#0 - May 27, 2010, 2:54 a.m.
Faction Transfer Help!
#3 - May 27, 2010, 3:15 a.m.
https://www.worldofwarcraft.com/account/faction-change-transactions.html
Have you completely shut down the client and rebooted the launcer.exe program?
#5 - May 27, 2010, 3:29 a.m.
Q u o t e:
I went to the link and It said I could manually unlock the character so I did, but when I start up WoW and got to character select it was still the same
At that link does it state that the Faction Transfer has been completed or is it still processing? From what I can see it looks like the transaction is still being processed. You may need to wait a bit longer.
#8 - May 27, 2010, 4:01 a.m.
Q u o t e:
No its says its complete but Its locked, I got a email saying that it was done too
This may need to be looked at by a member of our Billing staff, Bloodspine, but I'll see if I can find out anything.
#9 - May 27, 2010, 4:03 a.m.
#12 - May 27, 2010, 4:14 a.m.
Q u o t e:
nope, still not working
You logged completely out of the World of Warcraft client and rebooted it, Bloodspine?
Edit: Nevermind, it looks like the transaction is still pending. This may simply require a bit of time but again I'll see if anything can be done from this end.
#14 - May 27, 2010, 4:34 a.m.
Q u o t e:
yes I even made a new cache, So was the email they sent me about it being done wrong then?
The Faction Change seems to have gone through but there may be an issue with the payment processing. That is what I am trying to look at though Billing would be better suited for that. :)
#16 - May 27, 2010, 5:12 a.m.
Q u o t e:
How do I contact them?
You can call 1 (800) 592 5499 (1-800-59-BLIZZARD) 7AM-8PM (PST/PDT) for live representation.
Australian users should please call 1-800-041-378 if the standard 800 line does not work.
#20 - May 27, 2010, 10:34 p.m.
Q u o t e:
Sorry to hijack this thread but, when did billing change to 7:00 am O.o?
A few weeks ago. :)
Q u o t e:
still not working, im calling billing as we speak
Are you still around, Bloodspine?
#22 - May 28, 2010, 1:56 a.m.
Q u o t e:
I called billing early this morning but they cant do anything for me, they said just to wait. I talked to my bank and they said the charge went through ok so its not their fault. This is nuts, cant you guys just manually force this thing through?!?
A Billing Rep will contact you as soon as possible, Bloodspine, we'll try and figure out why your transaction is being difficult.
#24 - May 28, 2010, 2:01 a.m.
Q u o t e:
cool thanks so much for working with me :) Will I be contacted by email or in this forum?
It should be by phone. I believe you received an e-mail from Daniel asking you to reply with a contact number. If you can answer that it should help.
#25 - May 28, 2010, 2:06 a.m.
Make sure you have replied to the e-mail Daniel sent with a contact number.
#27 - May 28, 2010, 2:13 a.m.
Q u o t e:
I am checking my in box but I don't have any new mail from you guys
There should be two recent e-mails. One titled Blizzard Support Followup and one titled: Help with your faction change.
Check your spam filter and junk folder as well. The return address is [email protected]
#29 - May 28, 2010, 2:17 a.m.
Q u o t e:
Ok found em, sorry about that. Contact info was sent in the one titled Help with your faction change.
Excellent, thanks.
#32 - May 28, 2010, 3:52 a.m.
Q u o t e:
Do you know Vrakthris?
I have inquired, Bloodspine, but I do not know yet. As soon as I hear something I'll update this thread.