Visa Help

Currently the prepaid credit cards are not “officially” supported on our site, which could be a part of the issue, Ryanrai.

While we do have many players that use such a method to pay for select services, we do occasionally get people who run into trouble. The reason normally lies with the fact that we check your personal info, zip code, your name that sort of stuff, against the information that your financial institution has on file. Some prepaid credit cards do not have this information stored on their card, so when we ping to request and validate it, we are unable to match up the information.

If you have tried clearing the cookies and temporary internet files and you are still unable to get the card to process you may want to contact our Billing & Account services phone team directly for assistance.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

• Players in Australia should call 1-800-041-378
  
• Players in Singapore should call 800-2549-9273
  
• Players in Chile should call 1230-020-5554
  
• Players in Mexico should call 001-888-578-7628
  
• Players in Argentina should call 0800-333-0778
  
• All other international players should call: (949) 955-0283

I am unable to guarantee they can process the card for you, but as you already have the card, it doesn't hurt to try. Just be aware that some financial institutions do have pending charge policies which can place temporary holds for any transactions you attempt. These would be released in line with their policies.

Q u o t e:
k ty but wat do i put In the full name box?

Typically your full name, Ryanrai. There are some pre paid credit cards that allow you to register your information online, I would check you specific card and see if that is an option available to you.