Blizz Latency Meter: 80, Quartz Meter: 350

#15 - May 27, 2010, 4:13 a.m.

Folks, if you notice that a posters name may be inappropriate you are welcome to warn the poster but afterward please return to the subject of the post. :)

Thear, I understand your concern but this isn't a discussion that our In-Game Support department would be able to have with you. Our best recommendation would be to use the Report Lag feature which our Developers implemented to help track and address latency and stability issues.

This feature may be located by clicking on the Help Request option. This option is located in the small navigation tray near the bottom of your screen and symbolized by a red question mark icon.

This will bring up the In-Game Knowledge Base window, a database full of support articles for your reference. Four options will also appear towards the bottom of the window:

Selecting the Report Lag button will open up a new intractable window in which you will be asked to specify what type of latency you are experiencing. You will be able to select from the following options:

After you click on one of these options, your report will be issued immediately and the selection will result in a confirmation window which will be displayed for your acknowledgement. If more than one form of latency is being experienced, a report can be issued in each appropriate category. These reports will not be accompanied by a Game Master interaction, but instead will utilized as a diagnostic tool by our Realm Technicians to help potentially identify underlying causes of latency so that they may be addressed.

We understand the frustration that these types of issues may cause and also understand that the Lag Report feature does not provide feedback regarding your reports. Please rest assured that these reports are taken seriously and are investigated appropriately.

It should also be noted that though our Community Managers and Developers read these forums on a regular bases they may not always be in a position to answer a specific inquiry. Continually posting in order to elicit a response will only serve to affect your posting privileges.