#3 - May 27, 2010, 2:10 a.m.
I am, unfortunately, unsure as to why exactly you are receiving an error, Foxyman. I think that it is important to mention that prepaid credit cards are not officially supported on our site, currently, which could be a part of the issue. That being said we have many players that
do use this method to pay for services.
The issues normally arise due to the fact that we check against your information against what your financial institution has on file. Some prepaid credit cards do not have this information stored on their card, so when we ping to request and validate it, we are unable to match up the information. I would suggest that you check to see if your particular card has such an option and make use of it, in the event that it is available to you.
Beyond that, if you have tried clearing the cookies and temporary internet files and you are still unable to get the card to process you may want to contact our Billing & Account services phone team directly for assistance.
Billing and Account Services Live Representatives Available Mon-Fri, 8am to 8pm PDT For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD
- Players in Australia should call 1-800-041-378
- Players in Singapore should call 800-2549-9273
- Players in Chile should call 1230-020-5554
- Players in Mexico should call 001-888-578-7628
- Players in Argentina should call 0800-333-0778
- All other international players should call: (949) 955-0283
I am unable to guarantee they can process the card for you, but as you already have the card, it doesn't hurt to try. Just be aware that some financial institutions do have pending charge policies which can place temporary holds for any transactions you attempt. These would be released in line with their policies.
